Who we are
CutDesk develops and provides software for barbershops and salons, including bookings, client management, payments, loyalty programmes, and websites, domains and email.
CutDesk is the controller of the personal data described in this privacy policy.
If you have questions about how we process personal data, contact us at contact@cutdesk.app.
If you booked at a shop
If you booked at a shop that uses CutDesk, the shop is the controller of the personal data connected to the booking and to your relationship with the shop.
CutDesk processes this data on the shop's behalf as a processor, and only on the shop's documented instructions.
How the shop processes personal data is described in the shop's own privacy policy. You normally find it on the shop's website and in its booking flow.
If you want access to, correction of or erasure of data connected to your relationship with the shop, we recommend you contact the shop directly. We assist the shop where needed.
What data we process and why
When you contact us
When you send us an enquiry through the contact form or by email, we may process:
- Name
- Shop name
- Email address
- Phone number
- The content of your message
We use this data to answer your enquiry, provide support and, where relevant, arrange a demo of the service.
The legal basis is the General Data Protection Regulation (GDPR) Article 6(1)(b) (steps taken before entering into a contract) or Article 6(1)(f) (legitimate interest in answering enquiries).
When your shop uses CutDesk
For users of the shop app, we process:
- Name
- Email address
- Login information
- Activity and event logs
We use this data to authenticate users, manage access to the service, maintain security, prevent misuse, and troubleshoot and document incidents.
The legal basis is GDPR Article 6(1)(b) (performance of a contract) and Article 6(1)(f) (secure operation and security).
Billing and accounting
For our customers, we process:
- Business name
- Organisation number
- Address
- Contact person
- Invoice and payment details
We process this data to manage the customer relationship, send invoices and meet our legal accounting and bookkeeping obligations.
The legal basis is GDPR Article 6(1)(b) (performance of a contract) and Article 6(1)(c) (legal obligation).
When you visit cutdesk.app
When you visit the website, our hosting provider may process technical data such as:
- IP address
- Browser type
- Device information
- Time of visit
- Pages visited
This data is used to keep the service running reliably, protect it from misuse and troubleshoot technical problems.
CutDesk does not use analytics, advertising networks or tracking tools for marketing, and we do not follow users across other websites. The website also uses no cookies.
Who we share data with
We use a few providers that process personal data on our behalf:
- Vercel – hosting of the website and the shop app
- Neon – storage of data in the database
- Resend – sending email
All providers process personal data under data processing agreements and may use the data only to provide services to CutDesk.
Enquiries you send us are also processed by the CutDesk team's email provider.
Transfers outside the EEA
Personal data is stored primarily within the EU/EEA.
If personal data is processed outside the EU/EEA, this is done in line with GDPR Chapter V. Where needed, we use the European Commission's Standard Contractual Clauses or another lawful transfer mechanism.
How long we keep data
- Enquiries: Until the enquiry is closed and any follow-up is complete.
- User accounts: As long as the user has access to a shop that uses CutDesk.
- Invoice and accounting data: As long as the law requires.
- Technical logs: As long as needed for operation, security and troubleshooting.
Your rights
You can ask us to:
- see the details we have about you, and get a copy
- correct details that are wrong
- delete your details, unless a law makes us keep them
- stop using your details, or use them less, while we sort out a question you raised
- give you your details in a form you can take elsewhere
Write to contact@cutdesk.app. We answer within a month. If you think we handle your details wrongly, tell us, and you can also complain to Datatilsynet, the Norwegian Data Protection Authority, at datatilsynet.no.
Changes
When we change what we do with your details, we change this page and the date at the top. Our terms are on a page of their own.